Withdrawal and Refund Policy for Online Mentoring Groups


We are aware that sometimes people need to withdraw from a course for varying reasons. Below is our withdrawal and refund policy for the online mentoring groups we run. 

Withdrawal policy

Requests to withdraw will not be accepted over the phone. Notifying an instructor in person, by text or by phone does not constitute an official request to withdraw from a mentoring course.

All withdrawal requests must be sent to the office in writing either by email or normal post. They should be marked attn. Rob and Lyn Packer, and must include the following information:

  • Your full name
  • The mentoring course you are enrolled in
  • Your reason for withdrawal

Notice of withdrawal from a mentoring group should be emailed to office@robandlyn.org

or posted to:

Rob and Lyn Packer
300 Carmichael Rd
New Zealand 3110

Medical withdrawal

Students who need to withdraw from the mentoring group for medical reasons may be eligible to transfer their course(s) to a future group. In order to find out whether you are eligible for this, phone Rob or Lyn and talk it through.  Ph no’s – Rob 021 429 009, Lyn 027 429 0700

Refund Policy

Please note that all refunds will be provided in New Zealand dollars. Rob and Lyn Packer cannot be held responsible for any currency rate fluctuations between the date of purchase and the date of the refund. 

If you have chosen the Pay Pal option for your payments then you are responsible to contact PayPal and stop any further payments. If you do not stop them then we take no responsibility and will give no refund.

  • If you register and withdraw before the mentoring group start date then a $30.00 Admin fee will be taken from the full refund amount.
  • If you withdraw within the 1st month of the mentoring group programme then a $100 Admin & Tutor fee will be taken off a full refund.
  • No refunds will be given after the 1st month of the mentoring programme.

The table below may explain that further

Withdrawal Date Admin Fee Refund
Before Mentoring Group starts NZ$30.00 NZ$317.00
Within 1st month NZ$100.00 NZ$247.00
After 1st month No refund No refund